What does tomorrow hold for the law? What do clients expect and what are lawyers’ greatest concerns? In this article, we thought we’d look to answer these questions, and see what part technology, the cloud and IT services will have to play in its future.
Technology Will Be Vital
Technology will play a major part in delivering a competitive, efficient and agile service to clients and enabling law firms to meet their expectations. Barristers and solicitors have always had to adapt to change in order to remain competitive, but never more so than right now. The legal services industry is a fast-changing landscape that is relying more and more on technology to deliver its services.
If Andrew Caplan, President of the Law Society of England & Wales is correct in his prediction that –“There will be much greater use of technology, including mobile technologies to drive back-office efficiency, communicate more efficiently with clients and collaborate with business partners in a way that suits all parties” – then the biggest challenge for the future is for compliance to keep pace. Clients expect law firms to deliver a service in line with the global nature of our digital landscape, but want their personal information and data to be kept safe, too.
“Clients rightly expect their advisers to be nimble, responsive and able to deliver a seamless service wherever they are in the world. Technology is an enabler for that. Firms that fail to invest will increasingly be left behind.”
In a recent study by the Association of Corporate Counsel (ACC), their 2015 Chief Legal Officer Survey, compliance emerged as one of the greatest concerns among legal professionals. A huge 96% of Chief Legal Officers (CLOs) surveyed rated compliance as ‘important’ for the future, with one in four rate regarded it as ‘extremely important’.
When you consider that one in four CLOs reported a data breach within their organisations over the past two years, then it’s fair to say that data security is top of the agenda for the future of law and technology. In order to guarantee compliance, legal organisations must be able to guarantee the safety of data stored in their own data centres or in the cloud.
While it is essential to move with the times, and mobilise new technology to improve the services you deliver, it’s vital that you have the IT support, infrastructure and, most crucially, security, in place to cope with it. There are clear compliance and data protection expectations on legal organisations and, above progress or competitiveness, this must be your primary concern.
Want to give your Chambers IT infrastructure a thorough audit to make sure it can cope with new technologies? Get in touch today!