The Problem


Computer support and development is an ever-changing, ever-complicating beast. It’s a vital part of any business, but also a part that many managers would prefer not to think about; hence the position of Chief Information Officer (CIO).

However, the amount your average CIO now has to manage is more than could reasonably be expected: security, content management, value assessments, updates – the list goes on. 86% of CIOs think IT management has complicated over the past five years, and 82% would call it a “growing burden”.

Emerging technology is a huge part of this burden. For example, advances in cloud and mobile technology mean that both employees and clients consider it normal to have 24/7 service and access to a company’s digital presence. This requires increasing manpower and enhancing the architecture of a business’s IT system – constantly.

A large proportion of CIOs also find that their applications of new technology are hindered by the old: cloud technology is a brilliant way to reduce on-premise strain, but many old technologies and services still require a human presence and premise. This means that CIOs are trying to manage a wide array of services, all with different base technology. It’s a headache – one that 58% of CIOs are suffering from.

The cost of all this management is much lower on the cloud; this is one of the reasons businesses are adopting it for their new endeavours. However, for cloud technology to actually lift any strain off a CIO then the old services need to be moved online, too.

Although IT is more user-friendly than ever, it’s also more of a strain. With each innovation in tech comes a necessary research and possible upgrade of a company’s information architecture; keeping up is getter harder and harder. IT support, despite the jokes, is actually one of the most difficult jobs a department faces: 82% of CIOs think support “tickets” have increased since 2011.

This is because the expectations of clients and employees don’t take into account the strain CIOs are under; at least, 81% of CIOs feel this is the case. This strain is increased by the lack of awareness employees have. Companies must now meet the technological expectations of employees – work from mobile, work on the cloud – as well as strive to innovate that same technology. In short, CIOs have to stay a step ahead while trying to untangle the past.


The Solution


Creating free time to chase innovation is clearly the priority. Businesses want to get ahead, but if their CIO is still cleaning up the mess of services past they stand no chance. This is where outsourcing comes in.

Because technology needs to be scaleable – so that you don’t have future problems with old, immovable tech – the easiest approach is to have a specialist team devote itself to all those installations and updates of new architecture.

In addition to freeing companies up to focus on their own business, outsourcing IT is a good way to spare expenses: some believe that it could save companies up to 40% in IT expenditure. A niche, specific IT business – such as one that caters for Barristers Chambers – will be able to get the required equipment (likely specialist) at a much lower cost. In this way, outsourcing your IT doesn’t just save you money; it actually helps to control your future expenses.

An outside partner is able to focus completely on the goal at hand, whether it’s setting up the latest broadband, moving all data to the cloud, or installing management software so that even the burden of monitoring of these new systems is taken off the CIO’s shoulders.

If you’re concerned about handing over the management of all your data to a third party, the solution is simple: don’t. Outsourced IT companies offer plenty of services, but you don’t need to take them all. If it’s server monitoring you need, you can get that 24/7; if it’s just a little in-office maintenance, that’s also possible. No business’ needs are the same, but all of them could use an occasional helping hand.

When one mistake could cost you millions in reputation and revenue, you can’t risk missing anything; and we won’t. Ask us how we do it.