The legal sector has been accused of lagging behind other industries when it comes to accepting and embracing new technologies. Digital transformation has been a buzzword for a number of years yet some suggest legal firms are not keeping up to date with their competitors. This becomes a problem when your clients are more digitally advanced than you and may no longer be interested in your services. A recent survey by Gartner found CEOs are generally much more concerned with digital transformation than they were in previous years. With this in mind, legal teams need to match this to ensure they deliver the level of service clients expect.
Crossing the Digital Divide
Corporate legal departments and lawyers in general do not seem to be fully ready to deal with their clients’ digital expectations. Some of the larger firms have made a step towards digital transformation but it isn’t common. This has allowed smaller, more enterprising law firms to step into the breach, offering online-first services. This can mean some firms are left behind and in need of further support and guidance to step up to the digital demands of their customers.
A further group of firms may take some digitally transformative steps such as adopting cloud services. However, they haven’t taken the additional steps needed to satisfy their customers’ digital expectations.
Digital Transformation Trends for the Legal Sector
While it may seem overwhelming to approach all of the important technological developments a law firm or chambers could consider, it is important to start somewhere. Below are some of the key trends in digital transformation lawyers should be aware of:
Mobile and Cloud Technology
Cloud and mobile services can make or break many situations which may have ended in disaster before. The loss or misplacement of paper files is no longer a concern when everything is stored remotely on your chamber’s secure cloud console. In 2019 there will be an increased focus on SaaS (software as a service) and related mobile services which make quick, paperless access to client files even easier.
Newer and more innovative online-only law firms are forming all the time, like virtual law firms, These services are able to offer a more flexible and personalised service for many consumers. They are helped by the rise in cloud and mobile technologies, virtual conferencing and video calls, which save time and add convenience when clients need to discuss issues with their lawyer directly.
Social Media Expectations
Mobility and virtual services allow lawyers more time and money to invest in other areas of their business – including marketing and time to focus in on specialist areas of interest. There has already been an increase in the number of legally-themed podcasts available and others are utilising social media to champion causes close to their hearts. YouTube, blogging and podcasting are only set to become more popular with the law community in 2019.
Cybersecurity is a vital consideration for all chambers and legal firms. While it can be considered common sense, it is also a digitally transformative process as companies are duty bound to improve their systems. Law firms are not immune from cyberattacks and 2019 will see further focus on innovative and sophisticated ways of clamping down on cybercrime.
Digital Transformation for the Whole Law Sector
Coming around to the digital revolution is a step by step process. However, it is not something that can be ignored. Partnering with experienced IT service provides like City Business Solutions is a smart step in moving forward digitally. Get in touch with us today to discuss your needs.