IT operations management

The modern business has a lot to contend with. Digital transformation is an expectation, not an option, and technology is changing at such a pace that keeping up can seem impossible. IT operations management is one area where not a single technological trend can be missed. Many of the new developments in IT are built upon those already in use, but understanding and being ready to consider the latest trends and developments is essential for growth. Below we look more closely at some of the most important and influential trends in IT operations management for 2019.

Mainstream multi-cloud adoption

Businesses are no longer considering cloud, they’re building upon their existing clouds and attempting to find the best overall solution for their firms. Increasingly businesses are looking for multi-cloud options to fully cover their requirements. The risk of “lock-in” to an individual supplier of cloud services is far too high for any businesses should something go wrong, or issues occur.

Amazon Web Services, Google Cloud Platform and Microsoft Azure accounted for 65% of the market share of public cloud services in the third quarter of the 18/19 financial year. This has come alongside growth in private cloud services utilised by businesses for their on-site and internal requirements, meaning they use yet another service provider or work with IT professionals to build their own. Private cloud services are essential in businesses areas with strict compliance requirements and data sovereignty, yet it is impossible to function as a modern business without the agile flexibility cloud provides.

Edge computing

Edge Computing is closely linked to cloud adoption. It is defined as a mesh network of individual data centres which work to process and store data locally before it is centralised on a business’ chosen cloud server. It is an effective way of optimising cloud computing systems and speeds up processes, allowing computer processes to take place on the “edge” of any given network. Even slight changes to how a business manages and processes its data can result in significant speed changes, which is key to staying ahead of others in the market.

AI further encourages automation

By 2022, Gartner predict that AI-derived business value will be worth close to $3.9 trillion. The impact of AI on IT operations management could be transformational. It has the potential to further automate elements of IT processing and operations to enhance customer experiences significantly, as well as ease pressure on IT professionals. Using analytics and machine learning, AI has the potential to analyse big data more quickly and deliver real-time solutions.

Cloud-native software development

Cloud-native software is still relatively new. For a long time, businesses have tried to retrofit existing software to cloud processes and systems. While successful, this is not the most effective or efficient way of working with cloud computing. Cloud-native application architectures and continuous delivery practices speed up every element of IT operations. They also allow businesses to continually deploy and update essential applications with no disruption to the end user.

End-user experience

A non-responsive or slow digital app instantly puts consumers off. PagerDuty’s in-depth State of Digital Operations Report found almost 70% of consumers abandon an unresponsive digital app or service provider in less than 15 minutes. This should be eye-opening to developers and IT professionals, as it shows urgency is required to satisfy the needs of the average consumer. The gap between IT and customer services has been long documented but as everything becomes more IT-dependent, professionals in this sector must think about the impact of their work on the end-user. The pressure will continue to grow on IT operations to address any service disruptions as evidence clearly shows how quickly customers are lost due to digital downtime.

Embracing Evolution in IT Operations Management

IT operations management remains an evolving area of business. IT firms need to be willing and open to changing both their approach and attitudes to their service provision to keep customers satisfied. For more industry news and updates please keep visiting our regularly updated City Business Solutions blog.