law firms

When it comes to adopting the latest technology, the law sector isn’t known for leading the way. It’s taken time for technology to find its place in the legal sector. Now, firms are beginning to bring in different technologies that can make processes simpler, ensure greater accuracy and improve compliance with data protection regulations.

Artificial intelligence (AI) through machine learning is starting to take shape in the legal industry, helping to save time and administrative work, as well as bringing many other benefits. But while using AI can have its benefits, it’s just as important to understand when not to use it to ensure that law firms can continue to provide the best services to their clients.

Artificial intelligence in the legal sector

In many sectors, artificial intelligence and machine learning are being used to automate certain tasks that can eat into a legal professional’s time and resources. Some of the ways law firms can use artificial intelligence include research, reviewing documents and even predicting legal outcomes.

Machine learning can also make light work of paperwork and monitor the time spent working with individual clients to compile automatic invoices. The time saved on these tasks could be better spent working directly with clients, court appearances and more high-level work.

Benefits of using AI in law firms

Being able to free up legal workers’ time is arguably one of the largest benefits of using AI in law firms. Even the introduction of search engines like Google has dramatically reduced the time it takes to discover information.

AI solutions for law firms can also help to spot errors in documents, confirm facts and even conduct advanced research. These practices can help a firm to save money, while still ensuring that the work is completed to a high standard. AI can check that high-quality work is achieved with no human error which can set cases back and lead to wasted time.


Working in the legal sector can be a stressful job. Long hours and pressure from firms can take its toll on workers, which is where AI can be a welcome introduction. Through AI, legal professionals won’t have to spend their time completing mundane work and can focus on the more interesting elements of their roles. There’s also a sense of reassurance in knowing that an intelligent system has verified the work completed.


Improved client relations is another benefit that can come from AI. Fewer errors will lead to customer satisfaction. The increased time spent with clients can also help with creating strategies and talking through processes, making a client feel more confident in the process.

The downside of using AI

Improved accuracy, automated paperwork and fewer reasons to do checks can sound like excellent time and money savers. However, there is the danger that using AI could also lead to a need for fewer people.

There are concerns that AI could put lawyers out of business, helping to automate proceedings like divorce. But while AI does present some positive possibilities for the future, it’s still too early to tell how these changes will impact the industry long-term. 


One thing we do know is that AI won’t be able to completely replace lawyers. This is one of the myths around automation that needs to be addressed. AI systems can almost work like autopilot does for airplane pilots; there is plenty of creative thinking left to be done to provide the best outcomes for your clients. Data produced by AI will also need to be reviewed manually by a legal expert to ensure accuracy. While AI and machine learning can help to a certain extent, there are many aspects of legal work that automation simply can’t achieve.


Bringing technology into your law firm can help solve numerous problems and help the sector to embrace more modern ways of working. As well as AI, there are other forms of technology that can benefit law firms.


For more news and information about IT in the legal sector, make sure you check out the CBSIT blog to receive the latest updates.