An up to date Enterprise resource planning (ERP), Customer Relationship Management (CRM) system is a must-have for any business wanting to expand and grow.

The functionality that an ERP system provides is continually improving and delivering new benefits to businesses of all sizes.

If you haven’t considered investing in an ERP system yet, you will, after you’ve discovered the many ways it can help your law firm.

What is an ERP CRM system?

An ERP CRM system is designed to increase business productivity and cost-effectively streamline processes.

Historically, businesses have purchased ERP and CRM systems separately; however, more companies are moving towards the integrated functionality that an ERP CRM system provides. The combined systems allow instantaneous updates across all areas of your business.

The business benefits of an ERP CRM system

ERP CRM systems are used by organisations of all sizes to manage their staff, customers and inventory. Key departments such as finance, HR and supply chain use the system to streamline their procedures.

Streamlined workflows

Complex and lengthy workflows can be simplified and streamlined with an ERP CRM system, ultimately saving a business valuable time and money. Different departments can work together and access data immediately via the system, enhancing productivity and employee relationships. Workflows can be entered into the system, so information and knowledge are shared across the company and standards are maintained.

Better financial reporting

As a company grows, so does the complexity of the data it holds. An ERP CRM system eliminates the need for manual data input work and the risk of human error.

The data that an ERP CRM system holds allows you to create several useful reports, including:

  • Sales reporting (revenue, pipelines, goals)
  • Campaign reporting (email, landing pages, lead sources)

Increased productivity

Being able to communicate with suppliers, customers and employees remotely via an ERP CRM system speeds up processes and efficiency. Manual tasks such as data entry can be completed more efficiently by the system, allowing employees to be more productive in other areas.

Reduced operating costs

ERP CRM systems lower a company’s operating costs by providing better inventory management. In turn, this reduces production and marketing costs. The software that ERP systems use provide accuracy and automation without cutting corners or making mistakes. System users can then make quicker, better-informed decisions.

A better insight into your customers

An ERP CRM gives you insight into your customer’s buying habits, demographic, order history and needs. The data gained can help your business track customer loyalty and preferences, which can then be fed into your marketing campaigns.

Access anywhere 24/7

A significant business benefit of an ERP CRM is the ability to access the data it contains from any internet-connected device, anywhere. It’s incredibly important right now when people have to work from home or in a blended working environment. Having information readily available allows business owners to make fast decisions and provide potential clients with information during meetings.

With the click of a button, you can access information on inventory levels, shipments, customer financials, order history, returns, payments, pricing and more.

The 10 most popular ERP systems

With so many different ERP system providers out there, it’s important to do your research on the benefits and cost of each before making a decision. ERP systems are a good investment as the initial cost is quickly returned through streamlined processes and increased productivity as a result of the software.

  • SAP
  • Oracle ERP Cloud
  • Microsoft
  • Infor
  • IFS
  • Workday
  • Epicor
  • Abas
  • Deltek
  • Sage Enterprise Management

Our IT support services for the legal sector are designed to work with your business to boost productivity and make things easier. We can support you through every phase of the implementation of your ERP CRM system. Get in touch to find out more.