video calling software

The pandemic has changed the video conferencing industry forever. This year will see the highest use of video calling software ever recorded. By 2024, research predicts that the video conferencing industry will be worth $20 billion.

Video calling software security risks

With increased use in video conferencing facilities comes a rise in the number of security issues faced by employees and employers. 

A surge in video calling from home has led to a number of security risks including:

  • Insecure data transmission
  • Unauthorised access to private meetings
  • Hackers accessing video conferencing credentials
  • The spread of malicious links or uploaded files through chat features
  • Hackers accessing and exposing a company’s sensitive information

Video calling from home

Video calling from home comes with increased security risks. Unlike office environments, homes are not assessed to ensure effective systems such as firewalls, VPNs and IP addresses are in place to protect company data. 

Many employees may also not realise that their bank account balance and details are visible on another window when sharing their screen during a video call, putting their personal information at risk.

Mobile devices such as phones and laptops are at risk of being lost or stolen and sensitive information or systems being accessed. Homeworking in a house share environment provides a risk that you could be overlooked which could compromise sensitive data or authentication credentials.

Older versions of video calling software are more likely to be exploited by cybercriminals. Homeworkers might not be aware of this so it’s important to regularly check that participants are using the most up-to-date version available.

The risk of using different devices 

Employees often use more than one device when working from home to access company information and conduct different tasks. Using different devices poses an increased security risk to businesses because of the different levels of security controls that each device has. 


For example, a smartphone is unlikely to have the same level of protection that a company laptop has. Some employees may even use their personal laptops for working at home without implementing the proper security measures or tools.

Video calling software responsibilities

As an employer, you have a responsibility to protect your employees and secure your data whilst using video conferencing facilities. Make sure there are up-to-date and clear policies and guidelines available to all employees so they know what rules to follow and how they can minimise security risks.

Here are six security tips to implement when using video calling software:

Set up passwords for all meetings: meeting IDs are easy to guess and can allow unauthorised attendees to join your conference. Setting up a secure password will help you keep your meeting secure.

 Lock calls after everybody has joined: keep unknown attendees out by simply locking the meeting once everybody has arrived.

Check suspicious, unknown phone numbers: ask attendees with unrecognised phone numbers to confirm their identity. Some conferencing facilities will allow you to enforce passwords when dialling in for an extra layer of security.

Restrict file sharing: limiting your file-sharing during a video conference will reduce the risk of unknown attendees accessing your data and private documents.

 Don’t record your meetings: only the meeting host should record the meeting to prevent any uninvited attendees from being able to record and share private meeting discussions. Some video calling software will let you set up an alert that informs you if an attendee has started recording.

 Limit the ability to screen share: this removes the possibility that an attendee could share sensitive information by mistake.

Dealing with a data breach

If there is a data breach during a video conference, employees and employers are both responsible. 

A data breach can result in a loss of revenue and cause a devastating impact on your business’ reputation. It’s much better to reduce the chances of a security incident occurring than to worry about who would be responsible if it happened.

Deal with a data breach by:

  • Containing the breach as quickly as possible
  • Assessing the level of damage caused to the business


  • Notifying everybody that has been affected
  • Conducting a security audit
  • Updating your recovery plan to prevent future attacks

Get the most from your video calling software

At CBS IT, our IT support services for the legal sector are designed to work with your business to boost productivity and ensure you get the most from video calling software. Get in touch with our team to find out more.