Frequently Asked Questions

As you’ll have discovered by now, we offer a wide range of IT solutions to suit your business needs. It’s likely that you’ll have some questions about what we offer and how we work, so to help, we’ve put together a list of our most frequently asked questions which answer some of the most common queries we receive.

What is City Business Solutions?

City Business Solutions is a London-based IT solutions provider offering a range of IT services to businesses in the legal sector.

What do you specialise in?

Over the years we’ve built up a breadth of experience in the legal sector, specialising in Chamber Services. Our expertise in this sector allows us to offer bespoke solutions for businesses looking to make the most of their IT.

When was City Business Solutions started?

We have been providing IT services since 2007. With over 10 years’ experience in the legal IT industry, we are able to find IT solutions for all manner of businesses across London and beyond. Our specialism in the legal sector has enabled us to become one of the industry’s leading IT solutions services providers.

Where are you based?

We are based in Holborn, London. Our office address is:

High Holborn House
49-51 Bedford Row
London, WC1R 4LR

We provide services to businesses in the London area as well as the rest of the UK.

What are IT solutions?

IT solutions are defined simply as your business’ Information Technology requirements. It refers to the different services and processes you may need in order to run your business through computer hardware, software and telephony systems.

What solutions do you offer?

We offer a wide range of IT services covering everything from telephony and network solutions to cloud hosting. We can offer single or multiple services depending on your needs. Each business is different, which is why we will assess your individual requirements and make recommendations on the most appropriate services for you. You can see the full range of solutions we offer by visiting our Services page.

What sort of clients have you worked with previously?

We have worked with a number of clients within the legal sector. Some of our previous clients include Staple Inn Chambers, 43TempleRow and Tanfield. While we specialise in the legal sector, we also work with companies based in other industries, including:

  • Legal
  • Charity
  • Educational
  • Financial
  • Property
  • Recruitment
  • Security
How can I book a consultation to find out what my business’ legal IT needs are?

You can book a consultation to discuss your IT requirements by calling 020 3355 7334.

What is your consultation fee?

Our IT consultations are free of charge.

Do I have to purchase full IT solutions?

We offer various IT services to businesses, all of which we tailor to your requirements and specifications. You can choose from a single service such as cloud hosting solutions or a fully managed package. During your consultation we will take your budget, business size and other unique requirements into consideration to help recommend the most appropriate solution for your needs. We can provide you with as many services as you need to help you make the most of your IT.

I’m a new business, could you help me set-up my IT?

When you launch a new business, technology is a vital component in ensuring everything is up and running as it should be. We can help to assess what IT solutions you’re going to need, which ongoing services you’re likely to benefit from and what level of support would be most suitable for your needs moving forward. It doesn’t matter if you have a limited knowledge of your business' technology requirements, as our team of experts will be able to provide you with relevant recommendations.

We’re moving offices, could you help us with a new set-up?

When you move to a new office, you want to ensure a seamless transition that enables you to get back up and running as soon as possible. We can help make your move as stress-free as possible by ensuring your new IT set-up takes place as quickly as possible so you can resume business as usual. If your IT needs have changed as a result of your move, we can help implement new systems and services that will help you and your staff make the most of their new offices.

Could you manage our IT systems?

Outsourcing your IT can ease pressure on your business and ensure that your systems are handled by the experts. We offer full IT management services for all or part of your IT system. A managed IT system can help to minimise disruption to your business by identifying risks and issues before they turn into significant problems.

What sort of support services do you offer?

IT services don’t just end when your equipment and software is up and running. Should something go wrong, a system go down or you need additional services, our support services can help rectify the issue, prevent future failures and offer on-going solutions. We offer both on-site and remote support services to provide assistance when you need it most. Our professional team can help resolve problems and keep your systems up and running, minimising disruption to the day to day running of your business.

What are Cloud hosting solutions?

Cloud hosting solutions are great for businesses looking to adopt flexible, secure and more reliable ways of working. Moving your systems to the cloud reduces the need for internal servers, helping your business to benefit from the fastest speeds. Cloud software allows your employees to work collaboratively and work from different locations, without any delays or interruptions.

Cloud services also provide your business with large volumes of storage to help ensure your files are backed up at all times. It’s a cost-effective way of storing your data, and provides added security. As cloud systems backup data automatically, there is no need for you to have to backup everything manually.

As part of our IT services, we can help your business move to the cloud and transition towards more modern ways of working.

Do you offer telephony services?

Communication is an important part of any business. We offer a range of communication solutions and telephony services, including VoIP (Voice over Internet Protocol) to help you benefit from high-quality telecoms at an affordable rate. Whatever your business requirements, we can help you choose a system that meets your needs.

Can you help me procure hardware and software?

If you have hardware and software requirements, we can help you find the best products for your business needs and advise you on costs. Letting our IT experts choose solutions on your behalf can save you time and money, eliminating underused and overpriced software to make sure your business gets exactly what it needs.

Can you help me with my IT security?

It’s more important than ever to ensure your IT systems are secure. This is particularly important for the legal industry, with the high volume of sensitive information and confidentiality requirements they need to adhere to. We can put in place IT security systems that will protect your data, giving you complete peace of mind. We also offer a full IT security assessment to help ascertain which processes need to be put in place to keep your systems secure.

Can you help us manage our mobile technology?

Mobile technology is becoming increasingly important for businesses. Whether you have specific set-up requirements or you need help to ensure your devices are continually monitored for security and safety purposes, we can provide a number of solutions.

What is GDPR?

GDPR (General Data Protection Regulations) are new guidelines for data protection that will be implemented on 25th May 2018. Even though Britain will no longer be part of the EU following Brexit, the UK must still comply with these regulations.

Can you help my business meet GDPR compliance?

Most UK businesses will need to overhaul their processes in order to become GDPR compliant. The way you handle data may need to change, which is something we can help you with. We will begin by conducting a thorough review of your current data handling processes before making recommendations as to how they can be altered to meet GDPR compliance. If you need more information about GDPR and the solutions we offer, visit our Contact Us page to speak to one of our team.

Will we pay you a monthly retainer?

How you pay for our services depends on the number and level of services you choose. One-off services will need to be paid for upfront, while ongoing services will be paid for on a monthly or annual basis. We will agree payment terms with your business before we carry out any services to ensure you’re clear on our payment terms and conditions.

We hope the above has helped to clarify most areas. However, if you didn’t find the answer you were looking for, please get in touch with our team who will be happy to advise you.

You can either call us on 020 3355 7334 or email us at info@cbsit.co.uk. You can also get in touch using our contact us form.





    • Cloud

      A completely secure, privately hosted cloud platform that is both reliable and scalable to fit your business needs.

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    • Talk

      A modular, unified communications platform managed and supported by our team of communications experts.

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    • Protect

      Cyber security with the added benefit of specialist knowledge and expert management, implemented with a complete understanding of data regulation.

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Experts in Legal IT

As an authority in serving Barrister’s Chambers since 2007, City Business Solutions are capable of understanding and responding to your unique legal requirements including support for the latest technologies, software tools and applications.

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